FAQs
Q. What's the size of the case? What can I fit inside it?
A. The Classic Makeup Case is the current size we offer. The dimensions are: 26cm, 23cm, 13cm. The Classic is the perfect size for everyday use, fits all of your essentials in one place for everyday storage and ease. Perfect for all your makeup needs. Customers have said the case can fit all of their favourite brands from:
- L'Oreal
- Charlotte Tilbury
- NYX
- Elf
- Morphe Brushes
- Haus Labs
- Makeup by Mario
- Glow Recipe
- Many other favourites
Q. Will the makeup case match my aesthetic?
A. The Original Makeup Case is designed with timeless elegance in mind. Black offers classic sophistication, we believe simplicity is key especially when it comes to your beauty essentials. We have taken the decision making away from you and have given you the best choice in The Classic Black. Keep your eye out for new colours soon.
Q. What's your return policy if the size or colour isn't right for me?
A. We offer a 30-day return policy because we want you to be completely in love with your purchase. If the size or colour doesn't feel perfect, you can return it for a full refund or exchange. The product just needs to be unused and in it's original packaging. We make the process simple so you can shop with confidence.
Q. How long does shipping take and do you offer order tracking information?
A. Standard shipping times takes 5-6 Business Days, and yes you'll receive tracking information as soon as your order ships. All orders are carefully packaged and handled with care to arrive in perfect condition.
Q. What payment methods do you offer?
A. We will accept all major credit and debit cards (Visa, Mastercard, American Express) PayPal, Apple Pay, and Google Pay. For a seamless checkout experience. You can also checkout through the Shop app to make checkout even quicker and hassle free. All transactions are secure and encrypted, so you can shop with confidence. We also offer Klarna as a payment option if you need to split up your payment and pay in instalments.
Q. Are the removable dividers sturdy enough to hold everything inside the case?
A. Yes, all of the removable dividers slot into the case and are secure enough to fit all your makeup essentials in the case. We have made sure the dividers can hold all makeup products without coming loose.
Q. How does the LED mirror work and is it rechargeable?
A. The detachable LED mirror features built-in lighting that provides natural, even illumination for flawless makeup application anywhere. It has three settings, Daylight, White, and Warm. It's also rechargeable, so you never need to worry about replacing batteries. A full charge gives you weeks of use, and the mirror easily detaches when you need to charge or want to pack lighter.
